http://andrew-mel-garland.com/random-thoughts/making-the-help-desk-happy/ our perspective on things Tue, 02 Nov 2010 14:13:04 +0000 hourly 1 http://wordpress.org/?v=3.3.1 http://andrew-mel-garland.com/random-thoughts/making-the-help-desk-happy/comment-page-1/#comment-468 Austin Tue, 23 Sep 2008 13:14:55 +0000 http://andrew-mel-garland.com/?p=271#comment-468 You're fortunate that you have a help desk that was able to use the information you sent and could provide a personalized answer. Many of the ones I've had to deal with are <em>required</em> to stick to a script: they can't say anything outside of a pre-determined range of answers, which can get maddening when trying to discuss a detailed problem. You’re fortunate that you have a help desk that was able to use the information you sent and could provide a personalized answer. Many of the ones I’ve had to deal with are required to stick to a script: they can’t say anything outside of a pre-determined range of answers, which can get maddening when trying to discuss a detailed problem.

]]> http://andrew-mel-garland.com/random-thoughts/making-the-help-desk-happy/comment-page-1/#comment-467 Vanessa Tue, 23 Sep 2008 01:34:32 +0000 http://andrew-mel-garland.com/?p=271#comment-467 As a former call center worker, I heartily agree. The caller who takes the time to figure out the details of his problem and to try to resolve it himself is enjoyable to help compared to the majority of the callers. As a former call center worker, I heartily agree. The caller who takes the time to figure out the details of his problem and to try to resolve it himself is enjoyable to help compared to the majority of the callers.

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